Term of Service

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Overview

Overview

Our refund and returns policy lasts 30 days. If more than 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, including the original packaging.

Non-returnable goods include:

  • Perishable goods (e.g., food, flowers, newspapers, magazines)
  • Intimate or sanitary products
  • Hazardous materials, flammable liquids or gases

Additional Non-returnable Items

  • Gift cards
  • Downloadable software
  • Certain health and personal care items

Proof of purchase is required. Please do not send your item back to the manufacturer.

Partial Refunds May Apply If

  • Books with visible signs of use
  • Opened CDs, DVDs, games, or vinyl records
  • Items not in original condition, damaged, or missing parts not due to our error
  • Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original method of payment within a few business days.

Late or Missing Refunds

  • Check your bank account again.
  • Contact your credit card provider — it may take time before your refund is officially posted.
  • Contact your bank — processing time may vary.

Still need help? Contact us at admin@exachanger.com.

Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. To request an exchange, contact us at admin@exachanger.com.

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return.

If the gift giver had the item shipped to themselves, we will issue the refund to them.

Shipping Returns

Shipping Returns

Please send returns to our support email or the designated return address provided:
admin@exachanger.com

  • You are responsible for return shipping costs.
  • Shipping costs are non-refundable. Refunds will exclude the original shipping fee.
  • Delivery times may vary based on location.
  • Consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.